- Ongoing Partnership
Support & Maintenance
Keep your product secure, stable, and continuously improving. Our ongoing support ensures your software evolves with your business needs.
📦 What's Included
Comprehensive Support Services
Everything you need to keep your product running smoothly.
Proactive Monitoring
24/7 system monitoring.- Uptime monitoring
- Performance alerts
- Error tracking
Bug Fixes
Quick resolution of issues.- Priority triage
- Root cause analysis
- Hotfix deployment
Security Updates
Keep your app secure.- Dependency updates
- Vulnerability patches
- Security audits
Performance Tuning
Keep things fast.- Database optimization
- Code profiling
- Caching improvements
OS & Framework Updates
Stay current.- iOS/Android updates
- Framework upgrades
- Compatibility testing
Feature Development
Continuous improvement.- New features
- UX improvements
- A/B testing
🔬 Our Methodology
Proactive Support Process
We don’t just wait for problems — we prevent them with proactive monitoring and regular maintenance.
Monitor
24/7 monitoring catches issues earlyTriage
Prioritize and assign to right teamResolve
Fix issues quickly and thoroughlyPrevent
Implement safeguards against recurrence📅 Response Timeline
How We Handle Issues
Fast response times with clear escalation paths.
< 1 Hour
Site down, data loss risk
< 4 Hours
Major feature broken
< 24 Hours
Non-critical bugs
< 72 Hours
Minor issues, questions
💰 Pricing Plans
Support & Maintenance Plans
Choose the plan that fits your needs.
- 8x5 support coverage
- 24-hour response SLA
- Bug fixes & patches
- Security updates
- Monthly health report
- 10 hours dev time included
- 24/7 support coverage
- 4-hour response SLA
- Priority bug fixes
- Proactive monitoring
- Weekly status calls
- 25 hours dev time included
- 24/7 dedicated team
- 1-hour response SLA
- Dedicated account manager
- Custom SLA agreements
- On-call engineer
- 50+ hours dev time included
🛠️ Tools We Use
Support & Monitoring Stack
Industry-leading tools for reliability.
Datadog
Monitoring
PagerDuty
Alerting
Sentry
Error tracking
New Relic
APM
Zendesk
Ticketing
Linear
Issue tracking
Slack
Communication
Grafana
Dashboards
💰 Cost Estimator
Estimate Your App Cost
Get a ballpark figure for your mobile app.
App Details
Cost Estimate
Estimated Range
📄 Deliverables
What You'll Receive
Complete app package ready for the stores.
Published Apps
Live on App Store & Play Store
Source Code
Full ownership, documented
Design Files
Figma source files
Documentation
Technical & API docs
Admin Panel
Content management
Analytics Setup
Tracking & dashboards
📥 Free: App Maintenance Checklist
Our comprehensive monthly checklist to keep your application healthy, secure, and performant.
📋 What’s Inside
- ✓ Monthly security checklist
- ✓ Performance monitoring guide
- ✓ Backup verification steps
- ✓ Dependency update schedule
- ✓ Incident response template
➕ Add-Ons
Enhance Your Support
Additional services available with any plan.
Security Audit
Quarterly penetration testing and review.Advanced Analytics
Custom dashboards and reporting.
Extended Hours
Additional dev hours block.
Team Training
Training for your internal team.
App Store Management
Handle all store submissions and updates.
Backup Management
Enhanced backup and DR services.
❓ FAQ
Support Questions
Common questions about our support services.
Do we need to have built with you?
No! We can take over support for any codebase. We’ll do an initial audit to understand the system before starting support.
What if I need more dev hours?
Additional hours can be purchased at $150/hour, or you can upgrade your plan for more included hours.
Do you support legacy technologies?
Yes, we support a wide range of technologies including legacy systems. We can also help plan and execute modernization efforts.
What's the minimum commitment?
Our plans are month-to-month with no long-term commitment. We do offer discounts for annual agreements.
How do I report issues?
Via Slack, email, or our ticketing system. Critical issues can also be reported by phone with our Professional and Enterprise plans.
Can support include new features?
Yes! The included dev hours can be used for new features, improvements, or bug fixes — whatever you prioritize.
Ready for Peace of Mind?
Let’s discuss how we can keep your product running smoothly while you focus on growth.
